Customer Support
Warranty
All DILAS' diode laser products are warranted against defects in materials and workmanship, under normal use, for the warranty period. DILAS' obligation is limited to repairing or replacing equipment that proves to be defective during the warranty period. Our warranties do not cover damages due to misuse, negligence, or accidents due to installations, repairs or adjustments not specifically authorized by DILAS.
Please refer to the below documents for details on DILAS' warranties. If you have questions or concerns regarding warranty information, please contact us.
Terms of Sales, Delivery and Payment (English)
Terms of Sales, Delivery and Payment (German)
DILAS RMA Process
Europe
DILAS Diodenlaser GmbHGalileo-Galilei-Strasse 10
D-55129 Mainz-Hechtsheim
Phone: +49 (0) 6131-9226-0
Fax: +49 (0) 6131-9226-257
Email: sales@dilas.de
North America
DILAS Diode Laser, Inc.
9070 South Rita Road, Suite 1500
Tucson, AZ 85747
Phone: (520) 232-3480
Fax: (520) 232-3499
Email: sales@dilas-inc.com
For purchasing questions, please direct your inquiries to purchasing@dilas.de in Europe and sales@dilas-inc.com in North America.